CapRock Services Prove Relentless in Wake of Hurricane Ike

Disaster Recovery Communications are Being Deployed Immediately

HOUSTON, TEXAS - Sept. 19, 2008 CapRock Communications, a leading global satellite communications provider, is deploying disaster recovery communication packages to clients with critical operations throughout the Gulf Coast area. Activating its emergency response plan to expedite the deployment of new communications services, CapRock has deployed the majority of services within 48 hours from when the customer calls to place the order. Many customers received the service the same day it was requested.

CapRock is deploying disaster recovery packages to clients who have lost their traditional communications and require backup communications to implement their own recovery plans and to maintain connectivity with their critical remote sites. Since the storm, CapRock has deployed emergency packages to shore bases, corporate and regional offices and vessels, providing bandwidth from 256 Kbps up to multi-megabit. The Very Small Aperture Terminal (VSAT) packages are complete mobile communications solutions, providing true broadband Internet and voice services when traditional means are unavailable.

Throughout Hurricane Ike, CapRock’s Houston teleport performed exceptionally well and remained operational. In the event that the Houston teleport had been adversely impacted, CapRock has an alternate teleport in Dallas where dedicated earth stations, modems and networking equipment are pre-configured and in standby mode.

Clients continued to have 24/7 access to live CapRock support specialists before, during and after Hurricane Ike. Operating dual Service Management Centers (SMC) in Houston and Aberdeen, Scotland, CapRock was able to route all of the Houston facility’s incoming calls to the Aberdeen SMC where technicians were available to ensure prompt and reliable support. As the hurricane passed and employees were able to safely return to the Houston SMC, calls were again taken from the Houston office. In addition to providing this redundant support during emergencies, the two SMC’s are capable of remotely monitoring and operating earth stations and networks at each facility.

“Our preparedness is what has enabled us to respond so quickly to our customers,” said CapRock CEO Peter Shaper. “We pre-staged communication packages in our Lafayette and New Orleans offices, forwarded a team of support specialists to the alternate teleport in Dallas and utilized our SMC in Aberdeen to provide superior customer support throughout the storm and during recovery.”

Based on the market’s response, CapRock continues to offer its DR-VSAT™ packages, which launched in 2006. The DR-VSAT program enables subscribing customers to reserve equipment upfront, guaranteeing equipment and service availability in the event of an emergency.

“The reservation program provides peace of mind for our customers,” Shaper said. “They know that during emergencies, when order volumes are high and quantities are limited, they can be guaranteed the communication packages that meet their needs. We also recognize, however, that some customers don’t have the luxury to pre-reserve equipment, and after a storm they count on CapRock for communications. I am pleased that we have been able to quickly respond to all of our customers, regardless of the situation, to provide them with reliable communications.”

About CapRock Communications

With more than 25 years of experience, CapRock Communications is a premier global satellite communications provider for the energy, maritime, engineering and construction, mining and disaster recovery industries, as well as for government services. The Company utilizes the latest field-proven satellite technologies to deliver highly reliable managed communication services including broadband Internet, voice over IP, secure networking and real-time video to the world's harshest and most remote locations. CapRock delivers on its promise to be the market's reliability leader by leveraging "best of breed" partnerships, technical expertise and a robust global infrastructure that includes five international teleports and ten regional support centers across the U.S., Central and South America, Europe, West Africa and Asia Pacific. More information about CapRock is available at