Every 19 seconds, a
non-English speaking immigrant enters the United States. Soon, one out
of five U.S. residents will speak a language other than English at home
and these residents are nearly four times more likely to purchase
products and services from companies that communicate with them in
their native language. Recognizing these trends, in 2004 ABRY acquired
Language Line Services, the global leader in over-the-phone
interpretation and language services that enables corporations and
governmental organizations to access this rapidly growing constituency.
Language Line's clients include companies in the healthcare,
telecommunications, financial, insurance and other industry sectors in
the U.S., U.K. and Canada, as well as government entities.
In working with Language Line we provided
liquidity for a financial investor seeking an exit and became a
supportive partner to the operating team who wished to continue to
expand and operate Language Line. Despite its industry-defining status
and the strength of the underlying growth of the industry served, prior
to its investment, ABRY identified opportunities to accelerate Language
Line’s growth and improve its operating efficiency. Following our
investment, Language Line accelerated revenue growth by investing in
efficiency-enhancing technology, augmenting its sales organization,
expanding and upgrading its senior management team, introducing new
value-added and ancillary products, improving the quality of its
service offerings, and expanding geographically, including
highly-strategic and accretive acquisitions of its largest competitors
in the U.S. and U.K.
Initially founded as a volunteer organization
in 1982, Language Line has developed industry-leading proprietary
technology, a broad array of innovative services and best-in-class
service quality. This technology and state-of-the art services enables
Language Line to quickly connect its customers to their patients, sales
prospects and clients in 175 spoken languages and American Sign
Language 24 hours a day, 7 days a week, from any phone in any country.
Every day 20,000 customers around the globe rely on the quality,
accuracy, and professionalism of Language Line’s 3,000 highly-skilled
interpreters, and every year Language Line facilitates 18 million
“mission critical” calls and interprets 170 million call minutes.